Terms & Conditions
FREE SHIPPING TERMS
Domestic Orders: Free shipping on all orders.
We may revise and update our website conditions at any time and your continued usage of this website means you accept those changes. While GHERA aims to ensure that the information in this website is correct, sometimes errors do occur for which we apologize. Please refer back to these website terms & conditions of use from time to time so that you are aware of the revised and current terms and conditions.
The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.
All prices, unless indicated otherwise are in Indian Rupees.
By indicating user’s acceptance to purchase any product or service offered on the site, the user is obligated to complete such transactions. Users shall prohibit from indicating its acceptance to purchase products and services where it does not intend to complete such transactions.
In a credit card transaction, you must use your own credit card. GHERA will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to ‘prove otherwise’ shall be exclusively on the user.
All references to Rupee on this website are in Indian currency. Indian prices are different to International prices due to taxes/duties , and the laws of the countries they have been bought from. In cases of International shipping , prices may vary when logging into the site from different postal codes and locations. Prices are subject to change at any time , without any notifications. All rights to change prices are reserved by GHERA.
SHIPPING & DELIVERY
Shipping costs are calculated based on cumulative weight of entire order and are different for domestic and international delivery.
In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or contact number ) any extra cost towards re-delivery shall be claimed by the user placing the order.
Shipment/delivery time, of the order processing starts from the day of receipt of the payment confirmed against the order placed with GHERA. The shipment /delivery time is an approximate time mentioned by the vendor against each product. GHERA shall not be liable for any delay / non-delivery of purchased goods by flood, fire, wars, acts of God or any cause that is beyond the control of GHERA.
*Note: Cash On Delivery orders will be shipped within 15 working days after the order is placed. Also, in certain cases, we might create a payment link for you using which you can pay 50% of the order value as advance and then the remainder can be cleared in cash upon delivery.
The user must agree to provide authentic and true information, to avoid any kind of delay or loss of merchandise. GHERA reserves the right to confirm and validate the information and other details provided by the user at any point of time. If upon confirmation, such user details are found not true (wholly or partly), GHERA has the right in its sole discretion to reject the registration and debar the user from using the services available at this website, and / or other affiliated websites without prior intimation whatsoever.
Delivery of orders would be done address specific not person specific.
Octroi charges may be levied on few destinations (mostly in Maharashtra) displayed on the site .These charges are not refundable and shall be borne by the customer. In the event of cancellation of the order the Octroi charges levied shall not be refunded.
All Duties and taxes for international shipping shall be borne by the customer. GHERA is not liable to pay any Duties or Taxes for International Shipping.
After having placed their order, customers may cancel their order only if the order has not been dispatched yet. We do not accept any cancellation on orders after the product has been dispatched from our warehouse.
In case of cancellation, there is no credit refund given on the purchase amount, but you may exchange it for another product(s) of same or higher value by paying the remainder. You may also opt for store credit to be added to your account against the returned order, which you can use to shop online, within the duration of validity of the store credit.
COLOR VARIATIONS / WEAR & TEAR
Reproduction of colours is as accurate as possible, although please note, colours available at the stores may vary slightly from what is displayed on your monitor.
NOTE: Colour variation cannot be subject to rejection of goods or merchandise.
PRODUCT AVAILABILITY & ASSEMBLY
Due to popularity or short interruption of supply, some items may be unavailable or out of stock. Also at present, only a selection of our goods are available for online orders. We intend to extend this in future to a much wider range. It may be necessary to make changes to product specifications from time to time. We reserve the right to make these changes at any time and without notice.
This site and the materials and products on this site are provided “as is” and without warranty of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, GHERA disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. GHERA does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. GHERA does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you
LIABILITY OF GHERA
Your use of this website or any information on this website is entirely at your own risk. GHERA makes no representation or warranty with respect to the accuracy, completeness, suitability, performance or timeliness of the information provided on this website. GHERA excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.
This website may contain links to other internet sites provided by third parties. The provision of any of these links does not represent an endorsement by GHERA of those internet sites, nor does GHERA make any representations or warranties as to the accuracy, completeness, performance or timeliness of any aspect of information contained in those third party internet sites.
To the maximum extent permitted by law (Under the Indian Law), GHERA is not liable to you or anyone else for:
Any decision, action or inaction taken in reliance on the information in, or connected with, this site.
Any losses, costs or damages suffered or incurred by you, including (without limitation) direct or indirect, special, incidental, compensatory, exemplary or consequential damages in connection with this website.
Your use or misuse of this website or any information or material contained in this website.
The loss or modification of information or material transmitted from this website.
Any defect, technical problem or virus attached to or arising from this website or the server.
Any injury, illness or allergic reaction you or any other person may sustain due to leather, fabric, hardware, wood, glass, acrylic or usage of any of the products bought though this website.
the products displayed being unavailable at any time.
your inability to access or use the website or any material on the website.
the loss of confidentiality in any information or material transmitted to or from the website.
To the maximum extent permitted by law, GHERA does not make any guarantees or warranties that this website will be available in any place, free of faults or error, free from unauthorized interception or access, or free from blockages, delays, network failure, congestion, interferences of faults of any kind.
INTELLECTUAL PROPERTY & TRADEMARKS
GHERA is the owner and authorized user of all intellectual property including but not limited to trade marks, logos, names and designs, whether registered or unregistered, and other marks that are otherwise owned or licensed to GHERA in and associated with this website (collectively “intellectual property”), and any improvements or modifications to such intellectual property. The use or misuse of any of GHERA intellectual property is prohibited without the prior written permission of GHERA. contained in this website should be construed as giving you any right or license to any of the intellectual property on or associated with this website.
This website and its contents are the property of GHERA and are subject to copyright. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use. Any use of our website and its content for purposes other than personal and non-commercial use, or for any other use, including the modification, reproduction, distribution, transmission, republication, display or performance, of the content of this website, is prohibited and protected under the copyright act , and any such case or person can be prosecuted by law.
Returns & Exchange
GHERA acknowledges return of products only limited to direct sale between vendor and consumer.
Any product that has been hampered or damaged while transportation MUST be notified by email within 48 hours of the product being delivered and returned to us within a strict time period of one week, else GHERA will not be liable to accept the merchandise. In such cases, the customer will have to write in to [email protected] and a prompt response is guaranteed from our end. We will investigate the damage from our end and repair the merchandise in entirety.
ALL couriers of this nature will be borne by the customer themselves. GHERA will only bear the expenses of the transaction after the repair of the merchandise.
Please note that GHERA holds the sole & absolute right to refuse any return request as well.
What information do we collect? We collect information from you when you register on the site, place an order, respond to a survey or communication such as e-mail, or participate in other site promotions.
When ordering or registering, we may ask you for your name, date of birth, e-mail address, mailing address, phone number, credit card information or other information.
We use browser cookies to enhance your experience and gather information about visitors to our websites.
How do we use your information? We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways:
To quickly and securely process transactions
To administer promotions, surveys or other site features
To allow us to better service you in responding to your customer service requests
If you have opted-in to receive GHERA e-mails and newsletters, we may send you periodic e-mails from GHERA. If you would no longer like to receive GHERA e-mails or newsletters, please free to unsubscribe via the option below each mailer. Visitors who register or participate in other site features such as marketing programs will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information? We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to our systems, and are required to keep the information confidential. When you place orders or access your personal information, we use a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
You can choose to have your computer warn you each time a cookie is being set, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is different, so look at your browser Help menu to learn the correct way to manage the settings for your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. You can still place orders over the telephone by contacting Customer Care at [email protected]
Do we disclose the information we collect to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include website hosting partners and other parties who assist us in operating our website, conducting GHERA’s business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us? To modify your e-mail subscriptions or completely opt-out of receiving GHERA e-mails please let us know by emailing us at [email protected] and simply ask us to remove your company, name or account from our email list. Please note that due to email production schedules you may receive any emails already in production.
A Special Note to Parents: We realize that many children will visit our site, and we therefore encourage children to consult with their parents before submitting any information to any website, including ours. We encourage parents to supervise their children’s online activities and consider using parental control tools available from online services and software manufacturers that help provide a child-friendly online environment. These tools can also prevent children from disclosing their name, address, and other personal information online without parental permission.
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.